FAQ for MainBoss 3

This page contains answers to our customers' Frequently Asked Questions about MainBoss 3.0 and later.

• Microsoft Report Viewer and other Microsoft software
• Icons used in MainBoss
• Coordinating work orders and purchase orders
• Scheduling jobs by meter readings
• Features disappear after an upgrade
• "Unable to get exclusive lock" during upgrade
• Entering new license keys if your old ones have expired
• Issues with assigning people to requests, work orders or purchase orders
• Calendar license keys vs. Version license keys
• URL links don't work in e-mail sent out by MainBoss
• Using the windows "guest" account
• Adding a new user when you don't have SQL Server Administrator permissions
• Adding a new user when you don't have SQL Server Management Studio
• Difficulty adding new users when you use trusted domains
• The MainBoss Administration security role
• A connection was successfully established with the server, but then an error occurred during the login process.
• An error occurs the first time you try to print something
• Error message "Unable to display this Explorer pane"
• Sharing reports with others
• Exporting report data to Microsoft Excel
• Reports too wide for a readable report
• Importing data into MainBoss
• Changing a MainBoss user's login name
• MainBoss running slowly
• Sending notifications and acknowledgments by SMS rather than e-mail
• Generation Details in planned maintenance scheduling
• Problems installing @Requests (versions of MainBoss before 3.3)
• Can't start or stop MainBoss Service
• Emergency uninstall of @Requests or MainBoss Service
• Some requests received through e-mail are blank or contain raw HTML (which looks like gobbledygook)
• Running MainBoss web services when you only have one IP address
• Can't find web files (error 404)
• Turning off Web Requests autocomplete
• F1 key doesn't start online help
• Moving a database to a new computer
• Problems restoring a database from backup
• Huge number of generated work orders
• Firewall problems when the firewall is off
• Accessing MainBoss from a computer that isn't on the SQL Server's domain
• Using bar codes with MainBoss
• Configuring Web Access under IIS 6
• Problems running under ClickOnce
• MainBoss was previously working, but suddenly develops strange errors or behaviors
• MainBoss's Web Access is not accessible
• MainBoss's Web Access continually asks for passwords

Note: In some cases, it may be useful to determine which version of SQL Server you are using. The Microsoft web page How to identify your SQL Server version and edition tells how to obtain this information.

You may also wish to check out Known Problems in recent software releases.