Editing Request Priorities

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You create or modify request priorities using the request priority editor. The usual way to open the editor is to click New Request Priority or Edit in the View section of Coding Definitions | Requests | Request Priorities.

Requests with explicit priorities are considered more urgent than requests where the priority field is blank. Therefore, if you sort your requests by priority, those with no explicit priority will come last.

The request priority editor window contains the following:

Details section: Shows basic information for the record.

Code: A brief code to identify this record. No two records may have the same code.

Description: A longer description of the request priority.

Rank: A rank number to associate with this record. The most urgent priority should have the lowest number and less urgent priorities should have increasingly higher numbers. Ranks do not have to start at 1 or be consecutive.

Comments: Any comments you want to associate with the request priority.

Requests section: Shows any requests that use this priority. For more on requests, see Requests.

Save & New: Saves the current record and sets up the window for you to enter a new record. Fields in the new record will be blank or set to default values.

Save: Saves the current record. The editor window stays open in case you want to make more changes to the same record.

Save & Close: Saves the current record and closes the editor window.

Cancel: Closes the window without saving any changes you've made to the record since the last time you saved. When you Save the record, the Cancel button changes to Close, indicating that you can safely close the window without losing any changes.

Close: Closes the window. This button only appears after you've saved changes with Save or before you've entered any data at all. Otherwise, the button is labeled Cancel.

For more on request priorities, see Request Priorities. For more on viewing request priorities, see Viewing Request Priorities. For more on editors in general, see Using Editors.

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