Request Priorities

This help file applies to an out-of-date version of MainBoss.
The most recent version of MainBoss is MainBoss 4.2.2.
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When you create a work request with MainBoss, it is often useful to specify how urgent the job is. The Request Priorities table lists priorities that may be assigned to the request. Here are some examples:

Immediately
Within 8 hours
Within 24 hours
When time permits

Note: For more on work requests with MainBoss, see Requests.)

Every request priority may have a rank. A rank is a number used to sort priorities by urgency. Give the most urgent priority the lowest number. For example, you might give the most urgent priority a rank of 1, the next most urgent a rank of 2, and so on. However, the rank numbers do not have to start at 1 and they do not have to be consecutive; you might give the most urgent priority a rank of 10, the next most urgent a rank of 20, and so on. This leaves room so that you can add new priorities between existing priorities, in future.

Requests with explicit priorities are considered more urgent than requests where the priority field is blank. Therefore, if you sort your requests by priority, those with no explicit priority will come last.

The priorities available for work requests may be different from the priorities used for work orders. For more on work order priorities, see Work Order Priorities.

For information on viewing request priorities, see Viewing Request Priorities. For information on creating and editing request priorities, see Editing Request Priorities. For information on printing request priorities, see Printing Request Priorities.

See Also:

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